Frequently Asked Questions

Find answers about ordering, delivery and returns below. For help with a specific product or order, contact Mirabilia.

Where do you deliver?

We currently ship to the 48 contiguous United States and Washington, DC. We do not currently ship to Alaska, Hawaii or US territories. Oversized items cannot be delivered to PO boxes or APO/FPO addresses. See our Shipping Policy before ordering.

How much is shipping, and how long does delivery take?

Standard shipping is $8 for a merchandise subtotal below $70 and free at $70 or more, after discounts and before taxes. Estimated delivery is 6–13 business days: 1–3 business days for processing and 5–10 business days in transit. Business days are Monday–Friday, excluding holidays. These are estimates, not guaranteed arrival dates.

How does WELCOME15 work with free shipping?

WELCOME15 gives $15 off orders of at least $75, excluding shipping and taxes, once per customer. It cannot combine with another product or order discount. Free shipping is calculated after the discount. For example, an $84.99 merchandise subtotal becomes $69.99 with WELCOME15, so $8 Standard shipping applies. Your final total is displayed at checkout before payment.

Who ships my order? Can items arrive separately?

Mirabilia uses third-party suppliers to ship products directly to customers. Items in one order may arrive in separate parcels with different tracking updates and delivery dates. We do not add shipping fees after checkout because an order ships in separate parcels. Contact Mirabilia for help with your order.

How can I track an order or get help with a delay?

Use the tracking number in your shipping confirmation email on our Order Tracking page. If tracking has not updated within 5 business days of that email, or your order has not arrived within the estimated delivery window, email support@mirabiliamart.com with your order number so we can investigate.

Can I correct my shipping address?

Contact us as soon as possible, ideally within 12 hours of ordering. We will do our best to correct an address before shipment, but cannot guarantee a change after dispatch.

How do I request a return?

You may request a return within 30 days of delivery. Eligible items must be unused, in their original condition and packaging, with proof of purchase. Email support@mirabiliamart.com for authorization and return instructions before sending anything back. Read our Refund Policy for eligibility, exceptions and full terms.

Who pays return shipping, and when will I receive a refund?

For eligible change-of-mind returns, you pay return shipping. For damaged, defective or incorrect items, contact us with your order number and photos; our policy provides a replacement or full refund at no cost to you, including free return shipping where a return is required. After a returned item is received and inspected, approved refunds are issued to the original payment method within 10 business days. Your bank may take additional time to post the refund. See the Refund Policy.

What currency and payment methods do you use?

Prices and transactions are in US dollars (USD). Available payment methods and any applicable sales tax are shown at checkout before you confirm payment. See our Payment Policy.

How can I contact Mirabilia?

Email support@mirabiliamart.com or call (206) 503-8198. Our published customer service hours are Monday–Friday, 9:00 AM–5:00 PM Pacific Time. We aim to respond within 24 business hours. You can also use our contact form.